Supportability

Definition: Supportability is a broad category rooted in the following philosphy: the same qualities which cause a good user experience with using and maintaining an application themselves, enable IT to provide excellent support.

Measurable Evaluation Criteria: In light of our definition, these are perhaps the qualities of any great application.

1. Ease of Installation - How easy is the application to download and install?

2. Ease of Use - Is the application intuitive adopting computer human user interface best practices?

3. Documentation Availability - Is their meaningful built in documentation and extended documentation available?

4. Frequent Bug Fixes - How quickly are annoying bugs fixed?

5. Support - Can advanced users and or IT receive support from the vendor or community?

6. Stability - How frequent do browser crashes occur on properly maintained systems?

7. Performance - How fast can the browser render w3c standard content pages?

8. Extensibility - Are commonly used plugins or add-ons available and are they easy to install?