As the infrastructure maintenance and PC support operations mature, an IT department must continue to innovate. Its value proposition is the packaging and distribution of meaningful services aligned with the business needs. It includes partnering and consulting with customer groups in innovative spaces like collabortion, web publishing, and self-service. A higher level information creation and distribution channel needs to be created to support rapid assembly of reusable components. If given tools, advanced user groups should be able to build communities which can meet their own lightweight application needs, filling gaps that a centralized transaction system is not meant to.

Will IT Departments Still Exist in 2010? ...

Some technologies which have not yet been widely adopted or available, deserve consideration as they mature. Emerging Technology Reports allow for brief analysis of these technology futures, even if adequate information is not yet available for adoption, so that strategic and architectural alignment, and feasibility can be evaluated. It is likely that these reports will be updated as more information becomes available, therefore versioning should be used.